100% Satisfaction Rating
sensemetrics is pleased to report that our Customer Success team achieved a 100% satisfaction rating from our clients in 2020! With COVID-19 requiring many of our clients to work remotely, there was a heightened reliance on remote diagnostics and troubleshooting to keep critical systems operational. Our team stepped up to the challenge providing reliable, high quality support to every user, every time.
With nearly 1000 inbound requests in 2020, receiving 100% satisfaction is a major accomplishment for the team! Thank you to our amazing users who put their trust in us to work with them to resolve any issues that arise. We look forward to continuing to provide exceptional support in 2021!